Question 1

What is digital signage software?

Accepted Answer

Digital signage software allows you to manage and display content like videos, images, PDFs, and webpages on screens such as TVs, monitors, or LED displays. Screen Solution makes it simple, powerful, and affordable to create, schedule, and manage your content from anywhere.

Question 2

How does Screen Solution work?

Accepted Answer

Screen Solution connects your web browser Cloud CMS to media player apps running on your Android TVs, FireSticks, or Windows PCs. You simply upload your media, arrange your playlists, set schedules, and publish instantly with one click.

Question 3

Can I manage multiple screens from one dashboard?

Accepted Answer

Yes! You can manage anywhere from a single screen in a local cafe to 1,000+ displays distributed across multi-city retail stores, hospitals, and corporate campuses from one centralized web dashboard.

Question 4

What kind of content can I display?

Accepted Answer

You can display 4K videos (MP4, MKV), high-res images (JPG, PNG, WebP), animated GIFs, PDF menus, live web URLs, scrolling text tickers, clocks, weather widgets, and YouTube/streaming feeds.

Question 5

Is Screen Solution suitable for businesses of all sizes?

Accepted Answer

Absolutely. Screen Solution powers single-screen setups for boutique cafes and clinics, as well as enterprise multi-location deployments for national retail chains, universities, and hotel networks.

Question 6

Do I need technical knowledge to use Screen Solution?

Accepted Answer

No technical knowledge is required! The dashboard is intuitive with drag-and-drop playlist creation, simple 2-minute screen pairing, and pre-built templates for digital menu boards and announcements.

Question 7

What hardware is supported by Screen Solution?

Accepted Answer

Screen Solution runs natively on Android TV, Google TV, Amazon Fire TV Stick, Windows 10 & 11 PCs, Intel NUCs, mini PCs, touchscreen kiosks, and commercial panels from Samsung, LG, Sony, and Philips.

Question 8

Does Screen Solution work on Amazon FireStick?

Accepted Answer

Yes! All Amazon Fire TV Stick models (FireStick Lite, FireStick 4K, and 4K Max) are fully supported. You can install the Screen Solution app in under 2 minutes using the Fire TV Downloader app.

Question 9

Can I use Android TVs and Google TVs?

Accepted Answer

Yes. Screen Solution runs natively on Android TV and Google TV OS from Sony, Xiaomi, TCL, OnePlus, Vu, Philips, Haier, and more. Install directly from the Play Store or via direct APK.

Question 10

Can I use Windows PCs as signage players and video wall controllers?

Accepted Answer

Yes. Our native Windows Player application is engineered for Windows 10 & 11 PCs, Intel NUCs, and multi-display GPU video wall setups with DirectX hardware acceleration.

Question 11

Do I need to buy expensive proprietary media players?

Accepted Answer

No! Unlike traditional vendors that force you to buy ₹20,000+ proprietary boxes, Screen Solution works with standard consumer Android TVs, ₹2,999 FireSticks, or existing Windows PCs.

Question 12

Does Screen Solution work without internet?

Accepted Answer

Yes! Screen Solution is built with an offline-first architecture. All videos, images, widgets, and scheduled playlists are pre-cached locally on the device internal storage. If your internet goes down, your screens keep playing without interruption.

Question 13

How does 30-day offline playback work?

Accepted Answer

Once playlists are downloaded to device storage, the player app relies on the device hardware internal Real-Time Clock (RTC) to execute dayparting schedules and loop content for up to 30 continuous days without internet access.

Question 14

What happens when internet connectivity is restored?

Accepted Answer

The player silently reconnects to the Cloud CMS in the background, syncs proof-of-play telemetry, downloads any new playlist updates seamlessly, and refreshes the display without any screen flicker.

Question 15

Do scheduled playlists and dayparting switch offline?

Accepted Answer

Yes. The player's local scheduler checks the hardware RTC clock to trigger breakfast, lunch, and dinner menu changes or promotional campaigns automatically even while completely offline.

Question 16

Can I schedule content for specific days and hours (Dayparting)?

Accepted Answer

Yes. You can automate breakfast, lunch, and dinner digital menu board changes, schedule weekend-only promotional discounts, or set future advertising campaigns that launch and expire automatically.

Question 17

Can I split a single screen into multiple content zones?

Accepted Answer

Yes! Our visual drag-and-drop canvas designer lets you split screens into video zones, picture banners, live scrolling news tickers, weather widgets, and real-time clocks in landscape or portrait orientation.

Question 18

What video and image formats are supported?

Accepted Answer

We support MP4, MKV, WebM, MOV (1080p, 4K, 8K), JPG, PNG, WebP, GIF, HTML5 web widgets, live stream URLs (RTSP, HLS), and Canva-designed graphics.

Question 19

Can I display live web pages, social feeds, and tickers?

Accepted Answer

Yes. You can embed live web dashboards (PowerBI, Google Data Studio), social media walls, live RSS news feeds, financial market tickers, and real-time announcements.

Question 20

How fast do playlist updates appear on screens?

Accepted Answer

When connected to internet, content published from the Cloud CMS updates on your screens in under 10 seconds. Delta synchronization ensures only modified assets are downloaded.

Question 21

How many screens can I manage simultaneously?

Accepted Answer

You can manage anywhere from 1 to 1,000+ displays from a single unified Cloud CMS console across different cities and regions.

Question 22

Can I group screens by store location or city?

Accepted Answer

Yes. You can organize displays using hierarchical tags (e.g., 'Delhi Stores', 'Mumbai Flagship', 'Reception', 'Drive-Thru') and push targeted or universal campaigns with one click.

Question 23

Can I monitor what is currently playing on remote screens?

Accepted Answer

Yes. Our real-time telemetry dashboard provides live remote screenshots, network connectivity status, memory utilization, and player uptime tracking.

Question 24

Can multiple team members manage the dashboard (Role-Based Access)?

Accepted Answer

Yes. Screen Solution provides Role-Based Access Control (RBAC). You can assign custom roles like Super Admin, Location Manager, Content Designer, or Read-Only Viewer.

Question 25

How long does it take to set up a new screen?

Accepted Answer

Pairing a screen takes under 2 minutes: download the app on your TV or PC, open it to see a 6-digit pairing code, enter the code in your web dashboard, and assign a playlist.

Question 26

Does the player auto-start when the TV or PC turns on?

Accepted Answer

Yes. Both our Android and Windows player apps feature auto-launch on power-up. Following a power cut or daily store shutdown, the display restarts automatically in full-screen signage mode.

Question 27

How much internet bandwidth does Screen Solution use?

Accepted Answer

Very minimal. Because all media assets are stored locally on the device, bandwidth is only consumed once when downloading media or publishing an update, not continuously during playback.

Question 28

Can I push instant emergency alerts or screen takeovers?

Accepted Answer

Yes. Our Emergency Broadcast takeover feature allows you to override normal schedules on all screens within seconds with critical safety announcements or urgent breaking updates.

Question 29

How is Screen Solution priced?

Accepted Answer

Pricing is transparent on a per-screen monthly or annual basis with zero hidden fees. You are never charged extra for cloud media storage, number of users, or bandwidth.

Question 30

Do you provide Indian GST tax invoices and INR payments?

Accepted Answer

Yes! We fully support Indian payment methods including UPI, Net Banking, NEFT/RTGS, and Credit Cards, and issue 100% compliant B2B GST tax invoices for Input Tax Credit.

Question 31

Are there discounts for bulk multi-screen deployments?

Accepted Answer

Yes. Volume discounts automatically apply when deploying 10+, 50+, 100+, or 500+ screens. We also offer multi-year enterprise contracts and reseller pricing.

Question 32

Can I cancel or adjust my subscription anytime?

Accepted Answer

Yes. Monthly plans have zero lock-in contracts. You can upgrade, downgrade, or cancel screen licenses at any time from your billing console.

Question 33

What customer support is provided?

Accepted Answer

We offer dedicated phone, WhatsApp, and email support in Hindi and English with average response times under 15 minutes, plus 99.99% uptime enterprise SLAs.

Question 34

Do you offer a white-label reseller program?

Accepted Answer

Yes! Our White-Label Partner Program allows AV integrators and digital agencies to resell Screen Solution under their own brand with custom domain, logos, and client billing.

Question 35

How do software updates work?

Accepted Answer

Cloud CMS updates are deployed automatically in the cloud with zero downtime. Android and Windows player apps receive seamless over-the-air (OTA) updates.

Question 36

Does Screen Solution support Hindi and regional Indian languages?

Accepted Answer

Yes! Screen Solution supports Hindi, English, and all regional Indian language fonts (Tamil, Telugu, Marathi, Gujarati, Bengali, etc.) across text tickers, menu items, and announcements.

Frequently Asked Questions

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Frequently Asked Questions

General

We're here to help!